Manager - Guest Relations
- Guest Relations
- Gurgaon
- 5 Yrs
<div><div style="color: rgb(33, 37, 41); font-family: Lato, sans-serif; font-size: 15px;"><span style="font-weight: bolder; font-size: 14px;">Who we are?</span></div><div style="color: rgb(33, 37, 41); font-family: Lato, sans-serif; font-size: 15px; text-align: justify;">Haritash Mobility is an authorized dealership for leading automobile brands, with a focus on electric vehicles and luxury cars. And a set up to recycle the end-of-life vehicles.</div><div style="color: rgb(33, 37, 41); font-family: Lato, sans-serif; font-size: 15px; text-align: justify;"> </div><div style="color: rgb(33, 37, 41); font-family: Lato, sans-serif; font-size: 15px; text-align: justify;"><span style="font-size: 14px;"><span style="font-weight: bolder;">What do we do? </span></span></div><div style="color: rgb(33, 37, 41); font-family: Lato, sans-serif; font-size: 15px; text-align: justify;">Haritash Mobility deliver premium mobility solutions with EVs, luxury cars, and sustainable vehicle recycling.</div><div style="color: rgb(33, 37, 41); font-family: Lato, sans-serif; font-size: 15px; text-align: justify;"><br></div><div style="color: rgb(33, 37, 41); font-family: Lato, sans-serif; font-size: 15px; text-align: justify;"><span style="font-weight: bolder;">Job Description </span></div><div style="color: rgb(33, 37, 41); font-family: Lato, sans-serif; font-size: 15px; text-align: justify;"><span style="font-family: Calibri, Verdana, Helvetica, sans-serif; color: rgb(51, 51, 51); font-size: 14px;">Haritash Group is looking for a </span><b style="font-family: Calibri, Verdana, Helvetica, sans-serif; color: rgb(51, 51, 51); font-size: 14px;">Manager- Guest Relations</b><span style="font-family: Calibri, Verdana, Helvetica, sans-serif; color: rgb(51, 51, 51); font-size: 14px;">
to achieve targets and deliver premium customer experiences.</span></div>
<div style="color: rgb(33, 37, 41); font-family: Lato, sans-serif; font-size: 15px; text-align: justify;"><span style="font-size: 14px;"> </span></div></div><div><span style="font-weight: 700;">Key Responsibilities:</span></div><div><div><!--[if !supportLists]--><span lang="EN-IN" style="font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;
mso-bidi-font-family:Symbol;mso-ansi-language:EN-IN">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span><!--[endif]--><span lang="EN-IN" style="font-size:10.0pt;
font-family:"Calibri",sans-serif;mso-ansi-language:EN-IN">Strong communication
and interpersonal skills<o:p></o:p></span></div>
<div><!--[if !supportLists]--><span lang="EN-IN" style="font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;
mso-bidi-font-family:Symbol;mso-ansi-language:EN-IN">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span><!--[endif]--><span lang="EN-IN" style="font-size:10.0pt;
font-family:"Calibri",sans-serif;mso-ansi-language:EN-IN">CRM software
proficiency for database updates and tracking<o:p></o:p></span></div>
<div><!--[if !supportLists]--><span lang="EN-IN" style="font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;
mso-bidi-font-family:Symbol;mso-ansi-language:EN-IN">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span><!--[endif]--><span lang="EN-IN" style="font-size:10.0pt;
font-family:"Calibri",sans-serif;mso-ansi-language:EN-IN">Ability to
personalize customer engagement (greetings, invitations, updates)<o:p></o:p></span></div></div><div><span lang="EN-IN" style="font-size:10.0pt;
font-family:"Calibri",sans-serif;mso-ansi-language:EN-IN"><div><!--[if !supportLists]--><span lang="EN-IN" style="font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;
mso-bidi-font-family:Symbol;mso-ansi-language:EN-IN">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span><!--[endif]--><span lang="EN-IN" style="font-size: 10pt;">Customer service
orientation and hospitality mindset<o:p></o:p></span></div>
<div><!--[if !supportLists]--><span lang="EN-IN" style="font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;
mso-bidi-font-family:Symbol;mso-ansi-language:EN-IN">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span><!--[endif]--><span lang="EN-IN" style="font-size: 10pt;">Organizational skills
to coordinate delivery timelines and handover ceremonies<o:p></o:p></span></div>
<div><!--[if !supportLists]--><span lang="EN-IN" style="font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;
mso-bidi-font-family:Symbol;mso-ansi-language:EN-IN">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span><!--[endif]--><span lang="EN-IN" style="font-size: 10pt;">Analytical skills to
gather and interpret customer feedback<o:p></o:p></span></div>
<div><!--[if !supportLists]--><span lang="EN-IN" style="font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;
mso-bidi-font-family:Symbol;mso-ansi-language:EN-IN">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span><!--[endif]--><span lang="EN-IN" style="font-size: 10pt;">Email etiquette and
familiarity with brand communication guidelines<o:p></o:p></span></div><div><span lang="EN-IN" style="font-size: 10pt;"><div><!--[if !supportLists]--><span lang="EN-IN" style="font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;
mso-bidi-font-family:Symbol;mso-ansi-language:EN-IN">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span><!--[endif]--><span lang="EN-IN" style="font-size: 10pt;">Multichannel enquiry
handling (tele-in, web, email)<o:p></o:p></span></div>
<div><!--[if !supportLists]--><span lang="EN-IN" style="font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;
mso-bidi-font-family:Symbol;mso-ansi-language:EN-IN">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span><!--[endif]--><span lang="EN-IN" style="font-size: 10pt;">Prompt and
professional response capabilities<o:p></o:p></span></div>
<div><!--[if !supportLists]--><span lang="EN-IN" style="font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;
mso-bidi-font-family:Symbol;mso-ansi-language:EN-IN">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span><!--[endif]--><span lang="EN-IN" style="font-size: 10pt;">Coordination and
delegation skills within sales teams<o:p></o:p></span></div><div><span lang="EN-IN" style="font-size: 10pt;"><div><!--[if !supportLists]--><span lang="EN-IN" style="font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;
mso-bidi-font-family:Symbol;mso-ansi-language:EN-IN">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span><!--[endif]--><span lang="EN-IN" style="font-size: 10pt;">Understanding of CEM
and audit processes<o:p></o:p></span></div>
<div><!--[if !supportLists]--><span lang="EN-IN" style="font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;
mso-bidi-font-family:Symbol;mso-ansi-language:EN-IN">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span><!--[endif]--><span lang="EN-IN" style="font-size: 10pt;">Ability to track and
report PSF calls and complaint resolution metrics<o:p></o:p></span></div>
<div><!--[if !supportLists]--><span lang="EN-IN" style="font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;
mso-bidi-font-family:Symbol;mso-ansi-language:EN-IN">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span><!--[endif]--><span lang="EN-IN" style="font-size: 10pt;">Attention to detail
in maintaining accurate records</span></div></span></div></span></div></span></div><div><span style="font-weight: 700;"> </span></div><div><span style="font-weight: 700;">Required Skills & Qualifications:</span></div><div><div><!--[if !supportLists]--><span lang="EN-IN" style="font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;
mso-bidi-font-family:Symbol;mso-ansi-language:EN-IN">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span><!--[endif]--><span lang="EN-IN" style="font-size:10.0pt;
font-family:"Calibri",sans-serif;mso-ansi-language:EN-IN">Bachelor's degree in
Business, Marketing, or related field <o:p></o:p></span></div>
<div><!--[if !supportLists]--><span lang="EN-IN" style="font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;
mso-bidi-font-family:Symbol;mso-ansi-language:EN-IN">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span><!--[endif]--><span lang="EN-IN" style="font-size:10.0pt;
font-family:"Calibri",sans-serif;mso-ansi-language:EN-IN">5+ years of
experience in automotive sales or customer relationship management.<o:p></o:p></span></div>
<div><!--[if !supportLists]--><span lang="EN-IN" style="font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;
mso-bidi-font-family:Symbol;mso-ansi-language:EN-IN">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span><!--[endif]--><span lang="EN-IN" style="font-size:10.0pt;
font-family:"Calibri",sans-serif;mso-ansi-language:EN-IN">Strong interpersonal
and communication skills.<o:p></o:p></span></div>
<div><!--[if !supportLists]--><span lang="EN-IN" style="font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;
mso-bidi-font-family:Symbol;mso-ansi-language:EN-IN">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span><!--[endif]--><span lang="EN-IN" style="font-size:10.0pt;
font-family:"Calibri",sans-serif;mso-ansi-language:EN-IN">Proficiency in CRM
tools and data analysis.<o:p></o:p></span></div>
<div><!--[if !supportLists]--><span lang="EN-IN" style="font-size:10.0pt;font-family:Symbol;mso-fareast-font-family:Symbol;
mso-bidi-font-family:Symbol;mso-ansi-language:EN-IN">·<span style="font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-size-adjust: none; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-variant-position: normal; font-variant-emoji: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: "Times New Roman";">
</span></span><!--[endif]--><span lang="EN-IN" style="font-size:10.0pt;
font-family:"Calibri",sans-serif;mso-ansi-language:EN-IN">Customer-centric
mindset with problem-solving abilities.<o:p></o:p></span></div></div>